Privacy policy

Who we are

Mosaic Holistics is run by Julie, who provides reiki and natural therapies from her home by appointment. In this policy, “we”, “us” and “our” mean Mosaic Holistics. We are the controller of the personal information described here.

If you have any questions about this policy or how we handle your information, email us at [YOUR EMAIL] or write to us at [YOUR POSTAL ADDRESS].

Information we collect

We only collect the information we need to answer your enquiry, arrange your sessions and keep in touch if you ask us to. This may include:

• Contact details, such as your name, email address and phone number, when you get in touch or book a session.
• Booking details, such as your preferred days and times and the service you’re interested in.
• Messages you send us through the contact form, by email or by phone.
• Wellbeing information you choose to share before or during a session, such as how you’re feeling or anything Julie should be aware of.
• Gift voucher details, such as the name of the person a voucher is for.
• Newsletter sign-ups: your email address, if you ask to hear about specials, sales and events.
• Website usage information collected through cookies, if you allow them. See Cookies below.

How we use your information

• To reply to your questions and requests.
• To arrange, confirm and manage your appointments, including sending reminders.
• To provide a safe and suitable session for you.
• To issue and redeem gift vouchers.
• To send you our newsletter, if you have signed up.
• To understand how our website is used and improve it, if you accept analytics cookies.
• To keep records we need for accounting and legal purposes.

Our lawful bases

Under UK data protection law we must have a lawful basis for using your information. We rely on:

• Contract, to arrange and provide the sessions you book.
• Legitimate interests, to answer enquiries and run our business in a way you would reasonably expect.
• Consent, for our newsletter and for non-essential cookies. You can withdraw consent at any time.
• Legal obligation, to keep financial records.

Wellbeing information can be health data, which is a special category of information. We only use it with your explicit consent, to keep your session safe and suitable for you.

Who we share it with

We never sell your information. We only share it with trusted providers who help us run Mosaic Holistics, and only as much as they need. These include:

• Our website host: [WEBSITE HOST]
• Our email provider: [EMAIL PROVIDER]
• Our newsletter provider: [NEWSLETTER PROVIDER]
• Our analytics provider, if you accept analytics cookies: [ANALYTICS PROVIDER]

We may also share information if the law requires it. Where a provider stores information outside the UK, we make sure appropriate safeguards are in place.

How long we keep it

• Enquiries that don’t lead to a booking: [RETENTION PERIOD].
• Client and booking records: [RETENTION PERIOD] after your last session.
• Financial records: as long as the law requires, usually six years.
• Newsletter details: until you unsubscribe.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that’s wrong or incomplete;
• ask us to delete your information;
• ask us to limit how we use your information, or object to us using it;
• ask us to transfer your information to someone else;
• withdraw your consent at any time, for example by unsubscribing from our newsletter.

To use any of these rights, email [YOUR EMAIL]. We’ll reply within one month.

Cookies

Our website uses a small number of cookies that are needed for it to work. With your permission, we also use cookies to understand how people use the site. You can change your choice at any time using the cookie settings link at the bottom of every page. Our cookie policy explains which cookies we use and why.

Complaints

If you’re unhappy with how we’ve handled your information, please talk to us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.